How to Place an Order

We offer 2 convenient ways to order. For the best shopping experience and the fastest delivery, we encourage you to place your order at our secure online store.

Online: Go to our secure online store — you are only a few clicks away from placing your order.
By Mail: Print, fill out, and then mail your order form back to us (all instructions are provided in the order form). If you prefer to place your order by mail, please take into consideration that delivery may take 3-4 weeks from the day you send your order form.

Payment Methods

For your convenience, we accept VISA, MasterCard, and Discover. We also accept checks or money orders, if you prefer to mail in your order form. Please do not send cash.

Shipping and Delivery

We ship only within the U.S.A. (all 50 states and the District of Columbia) for a flat fee of $5.95 on all orders regardless of size.

You can order as many items as you like and pay only $5.95 for the entire order. We use standard ground shipping with a carrier of our choice. You cannot choose a preferred carrier when placing your order.

We ship most orders within 1-2 business days of receiving them. Orders received by mail require additional 1-2 weeks for processing. Once your order is shipped, the estimated delivery time is approximately 5 business days for orders to the continental U.S. and 10 business days for orders to Hawaii and Alaska.

International Customers

We do not ship individual orders internationally at this time.

If you are a distributor or a trading company interested in our products, please go to the trade section for more details — we welcome your inquires.

Tracking Your Order

You can check your up-to-date order status online at any time. Please have your order number and billing zip/postal code ready.

Returns and Refunds

Your complete satisfaction is 100% guaranteed. If for any reason you are not satisfied with your purchase, you may return products sold and fulfilled by Phytora within 30 days of receipt for a full refund.

The returned item(s) must be unopened and in its original condition. Return authorization number is required. Please contact us for your return authorization number.

Shipping and Handling charges are not refundable. Phytora will pay the return shipping costs only if the return is a result of our error, or if the product has been damaged.

Order Questions

If you have any questions related to the order you placed, please write to us. You can also call 1-888-PHYTORA and leave a detailed message with your order number, name, question, and contact number. We will return your call.


When you shop at Phytora, you are among many customers who have shopped with us without credit card fraud. Our secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. For more information about security, and to learn how we protect your privacy, please read our privacy policy.